InfrastructureWORKS Hits the Ground Running with NetSuite and OpenAir

"When we started this new company, we did not want to have to do an extensive buildout of back-office staff and processes. The combination of NetSuite and OpenAir gives us complete, paperless enterprise management and allows us to stay lean."

—InfrastructureWORKS

Results:

infrastructureWORKS saving 1.5 back-office FTEs due to superior process automation through NetSuite and OpenAir
Key operations such as quote-to-billing now take mere minutes, cutting hours or days out of customer lifecycle transactions
Rapid, zero-overhead cloud computing deployment enabled infrastructureWORKS to be live on its new enterprise systems when the company launched
Streamlined prospect-to-customer processes enable infrastructureWORKS to begin billable work sooner, boosting performance and customer satisfaction
Unified solution creates greater visibility into the success of lead-generating activities, enabling infrastructureWORKS to properly account for the strength of its channel-building and marketing investments
Responsiveness to customers and partners greatly improved due to single point of access for all relevant corporate data, improving turnaround time for quotes, orders, and accounts payable/receivable activity.

Challenges:

Corporate spinoff needed enterprise-grade systems, but wanted to avoid large outlay on systems and support staff
Previous parent company used disparate systems for accounting, CRM, and customer support
Disconnected systems meant re-keying data between multiple systems, slowing processes and severely limiting visibility
Under previous management, company had limited insight into complete customer profitability, as non-billable time such as pre-sales efforts were masked
Multiple systems (including QuickBooks and SugarCRM) provided limited visibility into success of marketing efforts.

Solution:

With four years of experience using OpenAir at the previous parent company, infrastructureWORKS' principals wanted to keep the power and familiarity of OpenAir's time and billing management
NetSuite Professional Services helped infrastructureWORKS streamline processes previously hampered by the quirks of disconnected enterprise software
NetSuite provided more flexible and powerful accounting and reporting, delivering greater insight into key financials both on an enterprise-wide and customer-by-customer basis
infrastructureWORKS now has 360-degree view of all customer activity, increasing customer transparency and clarifying service activities and future opportunities
Complex, performance-based compensation model now better supported thanks to superior reporting through NetSuite and streamlined access to data from OpenAir
Dashboards providing corporate principals with crucial and instantaneous role-based data, replacing over a dozen QuickBooks reports that were laborious to generate.