Aqua Expeditions Breaks Down Integration Barriers to Set Sail for Success

Founded in 2007 in Peru, Aqua Expeditions is a boutique luxury river and yacht cruise line that provides adventures to ecologically and culturally significant locations: the Peruvian Amazon, the Mekong River and the seas of East Indonesia. In 2014, the company decided to relocate its headquarters to Singapore to offer more destinations, in particular in Southeast Asia.


COMPANY

Aqua Expeditions

LOCATIONS

Singapore

INDUSTRY

Hospitality

EMPLOYEES

200

NUMBER OF SUBSIDIARIES

3

NUMBER OF COUNTRIES

3

SYSTEM REPLACED

A custom-made Peruvian software

NETSUITE PRODUCT IMPLEMENTED

NetSuite OneWorld

IMPLEMENTATION PARTNER

ITG-PGE

LOCATION

Singapore

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“OneWorld empowers us to make insights-driven decisions for business growth by improving our operational efficiency and providing us with real-time insights into our financials.” Michele Brambilla, CFO, Aqua Expeditions

Flexibility and Visibility Essential for Growth

Efficiency driven by customer experiences
Aqua Expeditions offers tailored adventures in iconic places. With a 1:1 crew-to-guest ratio, it drives revenue growth by providing exceptional customer experiences. This approach demands efficient back-end systems because employees don’t have time to complete repetitive manual tasks. They’re busy delivering a great service to customers.
Lack of integration inhibits success
Aqua Expeditions used custom-built software for its accounting process. It worked well for a while, but as the business grew, it became hard to integrate new business processes and impossible to deploy it in overseas offices.
Automating processes to gain insights
By integrating NetSuite OneWorld with its reservation and expense management systems, Aqua Expeditions’ financial records are automatically updated and reconciled across all its offices. This allows the business to make decisions using real-time financial statements at corporate and subsidiary levels.
Sustaining insights-driven growth with efficiency
With OneWorld streamlining its accounting processes and accelerating financial close, Aqua Expeditions can maintain its finance headcount whilst growing. The business also benefits from increased agility as OneWorld is flexible, scalable and easily deployed to new offices.

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