Kronos Doubles Down on Its Professional Services Staff with NetSuite OpenAir

A leading workforce management software vendor, Kronos was “version-locked” with its previous legacy on-premise PSA application because extensive customizations wouldn’t carry over with an upgrade. Its disparate systems for PSA and scheduling were inflexible and unintegrated, impacting efficiency and visibility while time-consuming manual work became increasingly onerous for Kronos Professional Services as the business grew and complex new billing models were introduced.

Company

Kronos Inc.

Location

Chelmsford, Mass.

Industry

Software and Services

Employees

3,200

SYSTEM REPLACED

Legacy On-Premise PSA Application

Netsuite Product Implemented

NetSuite OpenAir

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“NetSuite OpenAir has enabled our Professional Services division to continue to grow with the business.” Susan Cyr, VP Professional Services, Kronos Incorporated

Innovation in Workforce Management

Flexible Billing, Customer Satisfaction: NetSuite OpenAir met Kronos’ immediate needs with the flexibility to handle complex requirements such as fixed milestone and customized billing scenarios as Kronos added cloud-based software offerings. With OpenAir, Kronos has improved customer satisfaction and empowered the sales force to accommodate requests creative billing structures.

Professional Services Growth: Kronos has nearly doubled its global OpenAir user population from 800 to more than 1,500 since the cloud PSA solution went live in 2011. It is also saving one day a month in invoice approval processes with workflow-driven automation in OpenAir.

Optimizing Resource Allocations: Kronos is using OpenAir resource management capabilities for better capacity planning and optimized resource allocations across roughly 4,000 concurrent services engagements.

Resources

**Data Sheet** The Solution for Your Global Business

**Article** How to Choose the Right Global ERP System for Your Business

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