Modern Dental Group

Modern Dental Group integrates acquisitions faster and speeds up service with NetSuite

Founded almost 40 years ago, Modern Dental Group(opens in new tab) has become a global provider of custom dental prostheses, managing the full process from raw materials to final delivery, supporting more than 30,000 dentists and 2 million dental cases annually. As the company expanded through strategic acquisitions, it inherited a patchwork of legacy systems that each had its own workflows and compliance rules. This complexity led to slow service responses, manual reconciliations, and delays in decision-making. Modern Dental Group chose NetSuite to unify its operations across 28 countries. The solution allows for integration with local systems and direct connections to dentist-facing platforms. With NetSuite, customer inquiries that once took days are now answered within 24 hours. The company has cut backlog orders by half, and real-time dashboards give headquarters the visibility to support local teams in managing pricing and inventory independently. New acquisitions can go live on NetSuite in as little as eight weeks, compared to more than six months previously.

“Before NetSuite, we had to navigate various systems across multiple countries. Now, everything seamlessly integrates on one platform. This centralisation has enhanced our efficiency, boosted accuracy, and significantly improved our responsiveness to customer needs.” Gabriel Kwan, CFO, Modern Dental Group