Netcall Perú

Growing Telecom Company Consolidates Finance, Inventory, and More on NetSuite

Netcall Perú is a family-owned business with 25 years of experience in the telecommunications industry. Working primarily with corporate clients, Netcall both sells equipment and offers business process outsourcing (BPO) services including call centers. It also imports mobile phones and tablets, selling directly to consumers on its ecommerce site as well as through resellers and distributors.

Company

Netcall Perú

Location

Lima, Perú

INDUSTRY

Software and Technology Companies

EMPLOYEES

500 to 999

NetSuite Modules Deployed

NetSuite OneWorld

Implementation Partner

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“NetSuite helped us obtain the information we needed to reevaluate processes and establish new, more efficient ones. The solution gives us more rigorous control and traceability.” Alonso Chavez-Molina, Finance Director, Netcall Perú

A Peruvian Telecom Standout Calls on NetSuite

A multifaceted business: With more than 500 employees, Netcall comprises four business units: one that imports and distributes products from brands such as popular mobile phone manufacturer Sky Devices, one that specialises in call center outsourcing, one that provides other BPO services, and a venture capital arm.

The cloud calls: Netcall previously ran an ERP solution from local vendor Starsoft. The sales team found it difficult to use, and without a cloud-based business system, Netcall struggled to generate financial reports and issue invoices. Leadership initiated the search for a cloud-native solution to automate Netcall’s most time-consuming processes and provide a better employee experience.

Access to real-time data: Netcall chose NetSuite OneWorld for its strong brand reputation, local presence in Latin America, and broad suite of integrated modules. It has used the solution to integrate finance and accounting processes with inventory management and purchasing. As a result, managers now access real-time reports that track sales, customer data, and expenses while easily maintaining a record of quotes given to customers.

The partnership continues: Netcall now has a competitive advantage over many local businesses in its category: It can easily track all transactions and check any client’s account details in seconds, versus digging for data in a clunky, outdated system. Netcall leadership plans to continue growing the business, using NetSuite’s robust reporting to guide sustainable yet rapid expansion.