Software AG Standardizes on NetSuite OpenAir As Platform for Global Professional Services
Company
Software AG
Location
Darmstadt, Germany
Industry
Software
Applications Replaced
Microsoft Projects
Solutions
NetSuite OpenAir
“Not having to worry if the data is correct has freed us up to
focus on higher strategic values such as how to efficiently manage a project, forecasting, and
revenue recognition.”
Software AG
Customer Success
Integration of accounting and professional services helps project managers improve resource
utilization through real-time views of budgets and schedules.
Automated time-tracking and invoicing frees up project managers to deal with more strategic
issues such as profitability forecasting.
One office predicts an 8% savings in administrative overhead as a result of NetSuite
OpenAir's integration.
NetSuite OpenAir provides consistent, global customer service for Software AG's offices.
Challenges
Software AG international offices were using a combination of legacy business tools and
homegrown software to manage professional services projects.
Managers were unable to track budgets and schedules, so resource utilization suffered.
Offices required extra headcount to deal with the complexities of spreadsheets and
standalone project management software packages.
Solution
After a series of tests in offices across six focus countries, Software AG decided to
standardize on NetSuite OpenAir to serve as its global professional services platform.
Each international office is now unified on the corporate NetSuite OpenAir system.
Software AG uses NetSuite OpenAir's common knowledge base as the core of its global support
infrastructure.
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