“The productivity benefits we've seen with NetSuite have been
fantastic. A task that used to take days can now be done in an hour.”
Transport Management Solutions
Customer Success
Productivity has soared 75 percent since NetSuite was implemented in October 2011 at
the diversified transport brokering, warehousing and fulfillment, and packaging products
company.
Transport Management Solutions (TMS) has averaged 23 percent year-over-year revenue
growth since upgrading from unintegrated MYOB and SugarCRM systems in October
2011.
NetSuite provides the flexibility TMS requires to enable them to grow and manage a
diversified and multi-location business, with facilities in Sydney, Melbourne, Brisbane
and Perth.
TMS has gained the agility to broaden its business into outsourced labour and
services and international shipping through partners.
NetSuite CRM has enabled TMS to drive new business
development and effective account management that improves customer satisfaction.
TMS is avoiding the expense of two full-time personnel in purchasing and fulfillment
required with an alternative approach.
TMS has reduced its monthly financial close time from a week to one day.
Bank reconciliation processes that took up to 1½ days are now accomplished in a
couple of hours.
NetSuite Fixed
Assets module automates amortisation and depreciation calculations that
previously required labor-intensive spreadsheet work.
Challenges
MYOB lacked the flexibility that TMS needed for growth, with limitations in speed,
number of users and customization capability.
TMS personnel productivity suffered with the need for manual double data-entry across
MYOB and SugarCRM.
Previous environment was not conducive to mobile access and could not be readily
customised to TMS' needs.
Solution
Selected over Microsoft Dynamics GP and Sage, NetSuite offered the best value and
broadest range of functionality in a unified system.
NetSuite mobile app is especially valuable for remote and on-the-go business
management and transactions.
TMS is moving its website to NetSuite SuiteCommerce from Joomla for its
packaging and consumables business for greater functionality, workflow automation and
native integration with its NetSuite back end.
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