Retail Management Software Features

Put Your Customers at the Heart of Your Business

With NetSuite's retail CRM you get a 360-degree view of each customer across all brand touchpoints so you can deliver personalised service, build customer loyalty and achieve a competitive advantage.

CRM Software for Omnichannel Retail

• Get a true 360-degree view of the customer across all channels for complete visibility into all transactions and interactions.
• Build customer loyalty by targeting the right customer at the right time with the right product.
• Create rich and deep customer profiles based on buying patterns, behaviours and interactions to provide consistent customer service and highly focussed and personalised marketing campaigns.
• Manage, track and analyse marketing campaign performance across all channels in a single application.
• Provide customers self-service options to view their online purchase history, reorder and find answers to their questions 24/7.
• Ensure customer issues and touchpoints are tracked fully through to completion with fully integrated case and support tracking.

Achieve Omnichannel Excellence with Centralised Order Management

NetSuite Order Management provides centralised order management, inventory and fulfilment across all channels to help retailers meet rising customer expectations for cross-channel order fulfilment, while improving profitability.

Omnichannel Order Management

• Manage orders from multiple channels—web, call centre, mobile, kiosk—all in one place.
• Avoid additional integration or an extra layer between your customer facing systems and your fulfilment execution engines.
• Improve inventory utilisation with complete visibility spanning warehouses, stores, 3PLs and drop-ship locations.
• Reduce excess inventory, capture lost sales and promote the most profitable products to your customers.
• Easily and accurately support cross-channel returns and exchanges.
• Coordinate integrated fulfilment processes and improve inventory efficiency by fulfilling online orders from the best store, warehouse or vendor/drop-ship locations.
• Implement an endless aisle and expand your assortment without increasing warehouse and store footprints with an automated end-to-end, drop-ship fulfilment process.

Leverage Powerful Business Intelligence and Analytics

NetSuite enables you to better understand your customers and manage your entire retail enterprise with key metrics so you can make timely, fact-based decisions with dashboard analytics and retail reporting. All data can be viewed in real-time as key performance indicators (KPIs) scorecards, graphical report snapshots and trend graphs.

• Rely on a single version of the truth with all data across all channels residing in a single source.
• Make quick, informed decisions regarding channels, inventory, suppliers and customers with predefined, role-based dashboards.
• Empower business users with easy to use tools to create customised reports, KPI's and dashboards.
• Monitor KPIs from anywhere at any time with access via web browser and mobile device.

Better Manage Your Business with Integrated Financials

NetSuite's integrated financial management system helps retailers streamline financial processes and planning. Increase insight into the cash flow of your retail enterprise and improve organisational efficiencies to grow the business.

Retail-Time Financials and Accounting for Retailers

• Support core accounting functions such as general ledger, accounts receivables, accounts payable and fixed assets management with strong compliance management.
• Improve business performance, accelerate time to financial close and reduce back-office costs with standardised processes using a single, integrated solution.
• Rely on audit trail visibility with drill-down capabilities to see the underlying detail from financial statements to the transaction.
• Optimise procure-to-pay and leverage an intuitive user interface and integrated workflow to process requisitions to vendor payments, end-to-end.
• Ease tax compliance with prebuilt tax intelligence to process sales transactions in compliance with proper regulations.
• See consolidated financial results for any part of the business at a summary level, and all the way down to the underlying transactional details with real-time visibility.

Effectively Manage Inventory and Supplier Relations

Optimise your inventory and supply chain management for faster delivery times, boost sales, improve inventory turn and deliver the products your customers want when they want them.

Inventory Management

• Improve inventory tracking with real-time inventory visibility across all channels including stores, warehouses, 3PLs and drop-ship locations.
• Leverage Multi-Warehouse Inventory to perpetual inventory tracking across multiple locations.
• Track transfers between locations within the enterprise, even across subsidiaries.
• Receive purchase orders and transfer orders at all inventory locations.
• Manage and tracking inventory adjustments; as well as their financial impact to the business.
• Audit current inventory positions at scheduled intervals with Physical Counts.

Supplier Management

• Manage your supplier/vendor relationships from single system.
• Allow vendors to easily interact with your business to see invoices and orders, and even make payments through our Supplier Portal.
• Track and have full visibility to all purchase orders for each vendor.
• Ensure compliance for all vendors with full 3 Way Match visibility to automaticity highlight items outside of tolerances.
• Prepare to meet incoming supply with Delivery Date Management for inbound orders.
• Set up supplier KPIs to manage compliance and success factors related to vendor scorecards.