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Engage

Engage with the Future of Commerce

Is Your Wholesale Distribution Business Commerce-Ready?
Are You Engaging Your Customers Online?

Every industry across Hong Kong is being disrupted by rapid changes in technology which is bringing omnichannel commerce to the mainstream. Both B2B and B2C customers now demand the ability to engage with their suppliers everywhere. Without the right platform supporting you, your business is going to be left behind.

That's why omnichannel commerce isn't just a feature of NetSuite—our software was built to drive one singular goal of helping you realise your business vision and fuel growth in an omnichannel world. Want to learn more? Keep reading this page. Or, read more about how to transform, engage, and modernise your distribution business

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Market

Improve Your Marketing

How do you differentiate your wholesale distribution brand?
Are you properly nurturing your leads, prospects and customers?

NetSuite's powerful marketing capabilities enable you to manage and streamline all marketing activities end-to-end. Leverage real-time marketing metrics and comprehensive customer data to better engage existing customers while converting more leads into revenue.

Campaign Management

  • Engage customers with highly personalised and relevant communications.
  • Monitor campaign performance with deep data and metrics.
  • Accurately measure ROI in real time.
  • Grow relationships by nurturing leads, prospects and customers.
  • Automate campaigns across channels efficiently through marketing automation.

Segmentation

  • Define your markets precisely.
  • Target the right leads, customers and prospects individually and by segment.
  • Get a 360-degree view of your customers.
  • Leverage data and insights to uncover new opportunities.

Business Impact

Customer Acquisition

Build your customer base at lower cost.

Results-Driven Marketing

Measure and prove ROI precisely and in real time.

Marketing Insights

Get more from your marketing dollars.

A Comprehensive Guide to NetSuite for Distributors

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Sell

Build a World-Class Sales Effort

Are you managing leads and new contacts effectively?
How do you maintain control around your pricing options?

NetSuite drives efficiency and visibility throughout the entire sales cycle, helping you to grow your accounts, find new customers and close more deals faster.

Opportunity Management

  • Improve sales efficiency with unified opportunity management.
  • Route and track new leads automatically.
  • Gain full visibility into all customers, leads and deals.
  • Drive productivity and collaboration in real time.

Dynamic Pricing

  • Build flexible pricing schemes.
  • Update pricing as needed.
  • Maximise returns on price promotions and track results.
  • Segment pricing by customer, offer quantity discounts, and more.

Business Impact

Revenue Forecasts

Know what's coming and adapt more quickly.

Sales Efficiency

Increase revenue without adding headcount.

Pipeline Management

Monitor productivity at every step.

Keys for Distributors to Compete with Amazon Supply

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Order

Handle More Orders with Less Hassle

Can you receive orders through multiple channels including online, phone, EDI and more?
How fast can you convert orders to cash?

NetSuite's order management solution helps wholesale distributors efficiently fast-track order-to-cash processes with automated workflows that eliminate manual bottlenecks and lower administrative costs. NetSuite's integrated order management ensures every customer orders are managed smoothly and error free.

Sales Orders in the Omnichannel

  • Capture orders from multiple channels, including EDI, web stores, direct sales, partner sales and more order entry systems.
  • Segment reporting to measure performance by order channel.
  • Role-based real-time access to information across all channels on orders, customers, inventory and more.

Order to Cash

  • Convert quotes to orders, orders to fulfilment and invoicing to payment faster with automated, built-in processes.
  • Increase quote accuracy, reduce billing errors, and strengthen revenue recognition.
  • Maximise revenue and customer lifetime value.

Business Impact

Customer Profitability

Measure success on a per customer level to maximise lifetime value.

Cost to Serve

Know what each customers costs.

Profitability by Segment

Improve efficiency with deep profit analytics.

NetSuite for Wholesale Distribution

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Source

Maximise Profit with Sourcing Controls

Do you have a centralised, optimised purchasing process?
Can you easily use sales forecasts to influence your supply orders?

NetSuite ensures transparency and control across the purchasing process and helps you build trusted supplier relationships, reduce procurement costs and gain deep insights into performance and forecasting.

Suppliers and Procurement

  • Get visibility into supplier performance.
  • Collaborate with suppliers in real time through the Supplier Portal.
  • Create a centralised purchasing process.
  • Build a real-time approval workflow based on PO amount.
  • Ensure compliance with contracts and purchasing policies.
  • Manage supplier payments efficiently.

Sales Forecasts and Operational Planning

  • Generate supply orders based on your sales forecasts.
  • Dynamically update and regenerate supply orders when forecasts change.
  • Reduce lead times and increase your fill rates.
  • Minimise stockouts and obsolete inventory.

Business Impact

Inventory Cost Management

Control costs to maximise profit potential.

Lead Time

Forecast accurately to ensure on hand supply.

Cash Flow Management

Support cash flow with purchasing controls.

Transforming the Supply Chain with Cloud ERP

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Warehouse

Know Your Warehouse Like Never Before

Can you easily and accurately measure your inventory turns?
How do you track items across your warehouses?

NetSuite's integrated inventory management provides tracking and control, enabling Hong Kong wholesale distributors to reduce inventory overhead and turn their inventory faster.

Inventory

  • Track every turn of inventory.
  • Know your inventory to sales ratios.
  • Minimise stockouts and obsolete items.
  • Leverage distribution centres and multiple warehouses.
  • Lower your inventory costs.
  • Analyse deep data metrics to improve efficiencies.

Material Handling

  • Track lot numbers and inventory serial numbers.
  • Support a wireless warehouse system.
  • Meet regulation requirements (MSDS, FDA, and additional compliance documentation).
  • Reduce resources tied to fulfilment processes.

Business Impact

Asset Management

Protect your business's value.

Fulfilment Costs

Analyse and minimise your cost to deliver.

Inventory Controls

Handle even the most complex inventory processes efficiently.

Conquering the Inventory Dilemma

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Fulfil

Pick and Deliver in Record Time

How efficient are your pick, pack and ship processes?
Can you save money in shipping costs?

NetSuite's comprehensive order fulfilment controls help you reduce your cycle times and shipping costs while increasing your on-time delivery rates to increase customer loyalty.

Pick, Pack & Ship

  • Reduce your number of picks.
  • Increase efficiency with zone and wave picking.
  • Prioritise picking by carrier pick up time.
  • Easily implement change orders.
  • Handle packing notes, cancellations, changes, and customer-specific labelling.
  • Minimise shipping costs and time.
  • Bill freight separately or inclusive with product.
  • Manage a comprehensive set of shipping options.

Business Impact

Shipping Costs

Save on time and cost of shipping.

Cycle Time

Minimise the cycle to improve efficiency.

On-Time Delivery

Deliver on-time consistently to meet customer demand.

Playing in the Cloud Leads to Success

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Support

Increase Customer Satisfaction and Loyalty

Does your support team have a 360-degree view of each customer?
Can you intelligently use data to inform and improve your business?

NetSuite offers self-service support solutions to your customers while empowering your customer support team to exceed customer expectations with detailed case management, efficient returns, and tracking for field services.

Case Management

  • Empower your support team a comprehensive view of each customer.
  • Escalate customer tickets.
  • Track product defects with customer returns.
  • Schedule and dispatch field technicians.
  • Bill field services by T&M, fixed cost or warranty.

Customer Self-Service

  • Offer an intuitive self-service customer portal.
  • Provide real-time visibility into order tracking and management.
  • Offer knowledge base content and FAQ.
  • Reduce support time through self-service efforts.

Business Impact

Product Issues

Uncover problem areas through real-time support visibility.

Product Support Costs

Reduce support overhead with self-service options.

Cost to Close

Analyse your support operations to maximise efficiency.

Take the Next Step and Transform Your Business with NetSuite

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