NetSuite Powers Wolfgang Puck Coffee's Multi-Channel Sales and Multi-Location Operations
NetSuite Streamlines Growing Wholesale-Distributor's Business Operations Management from Accounting to CRM and to Ecommerce
SAN MATEO, Calif. and EDMONDS, Wash.—March 11, 2008—NetSuite Inc. (NYSE: N - News), a leading vendor of on-demand, integrated business software suites that include Accounting / Enterprise Resource Planning (ERP), Customer Relationship Management (CRM) and Ecommerce software for small and midsized businesses and divisions of large companies, today announced that Wolfgang Puck (WP) Coffee, a licensee of world-renowned chef Wolfgang Puck and a provider of premiere coffee products to the retail, hospitality, and office coffee service industries, has chosen to manage its core wholesale-distribution business operations on NetSuite. Additionally, NetSuite helps Wolfgang Puck Coffee manage its fast growing multi-channel sales and business operations in multiple locations. For more information about the story, please visit www.netsuite.com.hk/wolfgang
For years, WP Coffee had used Microsoft Dynamics — Great Plains accounting software, but as a growing, nimble company, WP Coffee needed a powerful yet flexible, Web-based ERP / CRM system that could be tailored to its unique needs and scale with its growth. Specifically, it required a business software application that could manage order fulfilment to various food service and hospitality centres, each with their own models and arrangements. WP Coffee turned to NetSuite to overcome these challenges. And NetSuite Solution Provider Explore Consulting drove the implementation.
Using NetSuite's Software-as-a-Service (SaaS) ERP solution, WP Coffee protects itself from order errors from its business operations in multiple locations, using a combination of automatic controls and executive approvals, without sacrificing speed of execution. Additionally, NetSuite's integrated multiple location support gives WP Coffee clear and concise visibility of its nationwide operations. As a result, WP Coffee has cut down on costly and bulky paperwork handling by using NetSuite's CRM features including its built-in File Cabinet, which handles the company's critical documents and frees up valuable office space, as well as provides a record of voice mail contacts with customers. The File Cabinet is integrated with WP Coffee's internal VoIP phone system, so all voice mails are automatically saved under the customer's master record. This makes it a simple matter for the company to resolve disputes, as customers can listen to playbacks of their own order messages.
The NetSuite Business Operating System (NS-BOS) also allows WP Coffee to make its own modifications and improvements to the system. The company is now free to develop numerous, in-depth customer and operational reports, which helps WP Coffee staff perform profit-boosting analyses of the company's ongoing operations.
"The inventory functionality in NetSuite is simply outstanding," said Ryan Stoulil, general manager of Wolfgang Puck Coffee. "In addition, the SaaS model is perfect for our nimble business and we love NetSuite's flexibility. For example, we needed to add a more detailed and itemised P&L model on our general ledger, and because of NetSuite's Business Operating System, that change was made quickly, in the middle of the fiscal year, and included the changes in prior year records as well. Explore Consulting helped us do that."
About Wolfgang Puck Coffee
Wolfgang Puck Coffee brings estate grown and organic coffees created by chef Wolfgang Puck to market as a licensee of Wolfgang Puck Worldwide, Inc. The coffees are harvested from the world's finest coffee growing regions and roasted to perfection in small batches to ensure freshness. Thousands of hotels, offices, and foodservice establishments throughout North America currently serve Wolfgang Puck Coffee. Retail coffees can be found at select Sam's Club stores or online. For more information, visit www.wpcoffee.com, or call 800-465-4240.
NetSuite Inc. is a leading vendor of on-demand, integrated business management software suites for small and midsized businesses and divisions of large companies. NetSuite enables companies to manage core business operations in a single system, which includes Accounting / Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Ecommerce. NetSuite's patent-pending "real-time dashboard" technology provides an easy-to-use view into up-to-date, role-specific business information.
NOTE: NetSuite and the NetSuite logo are registered service marks of NetSuite Inc.