Omnichannel Solution Enables Leading Clothing Wholesaler to Provide a Seamless Customer Experience
LONDON, UK—12 March 2014—NetSuite Inc. (NYSE: N), the industry's leading provider of cloud-based financials / ERP and omnichannel commerce software suites, today announced that PAG Leisurewear (http://www.pag-leisurewear.co.uk/), one of the UK’s leading apparel wholesalers, is using NetSuite SuiteCommerce to manage its omnichannel business from end-to-end on one unified business management suite—including B2B and B2C ecommerce, financials, inventory management, order management, third-party logistics, marketing, and customer service and support,—all without a dedicated IT staff.
Established in 1969, PAG Leisurewear, distributes wholesale clothing for the world’s best brands, such as Gildan and Fruit of the Loom, and was recently recognised for their work as the official "supplier of clothing (ceremonies) to the London 2012 Games." PAG Leisurewear first implemented NetSuite in 2008 to run its financials and other back-end business operations. As the company was exploring new ways to deliver a seamless customer experience, PAG Leisurewear decided to deploy its website on NetSuite SuiteCommerce. SuiteCommerce’s flexible cloud platform delivers what PAG Leisurewear needs to stay competitive and succeed in today’s business environment including: real-time visibility and control of its entire commerce business to support timely inventory refreshes, seamless interactions with customers, and a complete, unified commerce shopping experience for B2B and B2C customers from any device.
The flexibility of SuiteCommerce has allowed PAG Leisurewear to build a consumer-like website that mirrors today’s B2C sites, but with the unique functionality its B2B customers require. For example, PAG Leisurewear is leveraging an advanced grid order sheet to help customers quickly and easily select and add items to the cart. Customers are also able to access current and future stock information in various time periods, an important capability for customers who may need an order immediately.
Wholesalers and distributors are looking for ways to transform their businesses into agile enterprises with timely execution and an online consumer-like experience in order to succeed in this very competitive market. NetSuite’s cloud-based platform provides the business agility to rapidly expand into new markets and sales channels, while reducing IT costs and providing a seamless customer shopping experience. In addition, the SuiteCommerce advanced web store allows the creation of rich interactive and engaging shopping experiences with features like faceted search and navigation, advanced product imagery, searchandizing and dynamic merchandising. And with complete design flexibility and responsive technology, build sites that display elegantly across all devices.
Michael Hanreck, partner, PAG Leisurewear, comments: “The traditional methods of distribution, which used to rely solely on fax and telesales, are quickly shifting to meet the preferences of today’s consumers. The web has now become the centre of our business to meet the needs of our customers who demand an easy-to-use web store with real-time access to stock information from any device. SuiteCommerce is the future-proof ecommerce platform we need to support our customers and growth plans.”
Branden Jenkins, general manager of global retail, NetSuite, said: “NetSuite continues to provide the very best software to run mission-critical business processes, with SuiteCommerce leading the way in ecommerce platforms. Forward-thinking businesses, like PAG Leisurewear, know that in order to deliver a true omnichannel shopping and services experience to consumers, they require an integrated platform that tightly combines ecommerce with back-office systems. We are confident that PAG Leisurewear has the right platform in place grow and expand its business.”
Today, more than 20,000 companies and subsidiaries depend on NetSuite to run complex, mission-critical business processes globally in the cloud. Since its inception in 1998, NetSuite has established itself as the leading provider of enterprise-class cloud ERP suites for divisions of large enterprises and mid-sized organisations seeking to upgrade their antiquated client/server ERP systems. NetSuite excels at streamlining business operations, as demonstrated by a recent Gartner study naming NetSuite as the fastest growing top 10 financial management systems vendor in the world. NetSuite continues its success in delivering the best cloud ERP/financial suites to businesses around the world, enabling them to lower IT costs significantly while increasing productivity, as the global adoption of the cloud accelerates.
Follow NetSuite's Cloud blog, NetSuite's Facebook page and @NetSuiteAPACEMEA Twitter handle for real-time updates.
For more information about NetSuite, please visit www.netsuite.co.uk. For more information about NetSuite SuiteCommerce, please visit www.suitecommerce.com.
NOTE: NetSuite and the NetSuite logo are service marks of NetSuite Inc. Third-party trademarks mentioned are the property of their respective owners.