NetSuite Study Reveals the Top Drivers Motivating Organisations to Transform Their Businesses
US Businesses Must Respond Faster to Disruptive Competitors, Digitalization, New Business Models and Productization/Servitization to Remain Viable
SAN MATEO, Calif.—November 18, 2014—NetSuite Inc. (NYSE: N), the industry's leading provider of cloud-based financials / ERP and omnichannel commerce software suites, today announced the results of a study titled, 'Disrupt, Collapse, Transform: The Role of the Cloud in Industry Transformation', sponsored by NetSuite and conducted by global industry analyst firm Frost & Sullivan. The study, completed in October 2014, surveyed 1,500 senior executives across multiple industry sectors in seven countries—the US, Australia, Singapore, the UK, Japan, Hong Kong, and the Philippines. Two-hundred of the surveyed participants were from the US.
The study was conducted to examine the drivers for disruption across all industries and how modern businesses are responding to that disruption. Among respondents, 81 percent of US cloud-based software users told Frost & Sullivan that the cloud has provided them with a competitive advantage over their rivals—particularly with regard to entering new markets—and has helped them react more quickly and effectively to change.
"The pace of transformation in US industry is accelerating," said Lynda Stadtmueller, Vice President, Cloud Services Program at Frost & Sullivan. "Widespread cloud adoption has helped US companies stay ahead of competition and make the most of the new business models that emerged as a result of the digital revolution. Coupled with shifting economic conditions, the need to constantly innovate and to accelerate time to value, organisations simply need to be more efficient and adaptable in order to survive."
Drivers for industry transformation
Survey respondents in the US and around the world identified four significant disruptive drivers that are impacting their businesses and motivating them to transform. The four drivers are:
Companies are keenly aware that the advent of cloud computing has significantly contributed to the advancement of these disruptive drivers by enabling industry transformation. Survey respondents also highlighted other factors for change including evolving customer needs, new regulations impacting their specific industry and the increasing costs of doing business.
Companies need to respond to the emergence of new disruptive competitors
New market competitors have shaken up many US industries. In many instances, these new entrants are using cloud computing to quickly establish operations, scale up those businesses, and build out their geographic reach. Market incumbents need to be able to respond at similar lightning speeds to compete effectively with fast-moving cloud-powered startups.
Companies need to make effective use of digitalization
Digitalization is the use of digital channels to do business, sell to customers, or transact with suppliers. According to Frost & Sullivan, all survey respondents believe their businesses are being, or will be, impacted by digitalization. So far, media and entertainment, IT and telecommunications, and retail are the sectors most impacted by digitalization. But surveyed executives in healthcare, manufacturing, and education also believe that a total digital transformation will occur within their own industry sectors. Among those surveyed in the US, 35 percent are selling directly to consumers (B2C), 29 percent are selling directly to other businesses (B2B), and 27 percent are selling to customers via wholesalers, retailers, and distributors (B2B2C).
Companies need to embrace new business models
New business models continue to emerge, often enabled by cloud and other technologies including mobile broadband, 3D printing, and low-cost data sensors. These business models represent a significant competitive threat to established industries driving them to change the way in which they operate their businesses.
Companies need to adopt productization and/or servitization to compete more effectively
Productization occurs when service companies package their services in a similar way to how many products are presented. Servitization is where product manufacturers also provide services and solutions that supplement their traditional product offerings. According to the survey:
The cloud enables companies to transform their businesses and adapt to change
Frost & Sullivan believes that cloud computing is both a contributor to industry transformation, as well as a necessary response for organisations to survive. According to the research, greater adaptability to industry change is now a main driver of cloud adoption in the US.
"Given industries are changing so quickly in such an unpredictable way, companies need to have the ability to adapt quickly to launch new products and services, develop new revenue or business models and access new geographical markets," commented Frost & Sullivan's Stadtmueller. "That adaptability is being enabled by cloud computing—it has become a necessary response to the rapid pace of transformation."
"The reality of fast-changing market conditions is that businesses need to stay ahead to generate future revenue and remain relevant," said Andy Lloyd, NetSuite General Manager of Commerce Products. "We continue to see a big shift in cloud computing in the US, as more businesses of all sizes move beyond initial adoption to using cloud solutions to better recognise and deliver on the needs of their customers and emerging opportunities. Cloud provides greater flexibility, speed and agility for businesses to move quickly as the market changes, enabling them to achieve their broader growth strategies."
NetSuite cloud provides the valuable tools to enable businesses to adapt
NetSuite's cloud-based business management software solutions play a crucial role in helping businesses expand more easily and cost effectively, by giving them the agility, flexibility, and speed to set up new business operations or change business models. NetSuite's leading solutions remove the hassle and weighty costs of traditional on-premise software that cramp business growth. CRM, enterprise resource planning (ERP), financials, ecommerce, human resources, manufacturing, inventory, distribution, supply chains and more can be managed from one NetSuite cloud-based business management solution. This single unified solution provides deep, and up to the minute visibility of every interaction, transaction, and relationship occurring within a business in every market, anywhere in the world.
Today, more than 20,000 companies and subsidiaries depend on NetSuite to run complex, mission-critical business processes globally in the cloud. Since its inception in 1998, NetSuite has established itself as the leading provider of enterprise-class cloud ERP suites for divisions of large enterprises and mid-sized organisations seeking to upgrade their antiquated client/server ERP systems. NetSuite excels at streamlining business operations, as demonstrated by a recent Gartner study naming NetSuite as the fastest growing top 10 financial management systems vendor in the world. NetSuite continues its success in delivering the best cloud ERP/financial suites to businesses around the world, enabling them to lower IT costs significantly while increasing productivity, as the global adoption of the cloud accelerates.
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