“NetSuite is a world-class, reliable platform that enables
complete organization-wide automation seamlessly in the cloud through the power of
integration.”
AyurVAID
Customer Success
NetSuite delivers an integrated CRM, ERP and ecommerce platform to drive innovation and
growth at the provider of traditional ayurveda health care in southwestern India.
AyurVAID makes extensive use of NetSuite CRM to manage the full patient lifecycle, from
initial lead to registration, screening, ongoing health care and satisfaction surveys.
Nearly 40 administrative and medical personnel at three hospitals and two clinics have
on-demand access to real-time patient records to streamline processes and improve the
patient experience.
Systematic, metrics-driven processes through NetSuite help AyurVAID continuously measure and
optimize patient relations and improve quality of care.
By strengthening patient relationships, AyurVAID is focused on sustained well-being for the
18,000 patients it treats a year.
Live since 2011, NetSuite CRM has helped AyurVAID increase revenue 35% in 2013 and 45%
through 2014.
In a next phase, AyurVAID is rolling out NetSuite ERP and SuiteCommerce for a single,
integrated system covering all core business processes.
NetSuite ERP will give AyurVAID insights and better control over financials, automation of
sales orders and invoicing, and management of about 750 inventory SKUs.
NetSuite SuiteCommerce will offer AyurVAID patients a self-service online portal to manage
their own relationships with their health care provider.
Challenges
AyurVAID dealt with labor-intensive manual data management and poor visibility while using
Google Apps and Microsoft Office applications for CRM.
Health care provider wanted to modernize its business management systems to improve its
end-to-end efficiency and effectiveness.
AyurVAID needed on-demand access to a single data set from multiple hospital and clinic
locations in the states of Karnataka and Kerala.
Solution
Selected over Salesforce.com and proprietary hospital information systems, NetSuite offered
an ideal package of fully integrated CRM, ERP and ecommerce.
Customization capabilities in NetSuite have enabled AyurVAID to adapt the solution to health
care-specific processes.
Oracle + NetSuite Social Impact supports
AyurVAID, a social enterprise, with discounted software licencing to help it focus resources
on its mission of treating the root cause of chronic diseases such as diabetes and
arthritis.
Pro Bono services were provided by Oracle + NetSuite Social Impact to help with an
e-newsletter patient outreach program, among other projects.
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