BTM Global Goes All in with Oracle NetSuite

Founded in 2004 by a former Retek executive who fled war-torn Vietnam as a child and earned an engineering degree in the United States, BTM Global provides system implementation, integration and development services for retailers, manufacturers and wholesalers such as Helzberg Diamonds and Perry Ellis International.


COMPANY

BTM Global

LOCATION

Minneapolis, Minn.

INDUSTRY

Services

EMPLOYEES

150

NUMBER OF SUBSIDIARIES

3

NUMBER OF COUNTRIES

3 (United States, Vietnam, and Canada)

SYSTEMS REPLACED

Sage, Microsoft Dynamics CRM

NETSUITE PRODUCTS IMPLEMENTED

NetSuite OneWorld
NetSuite CRM

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“I know this business won’t stay the same size it is today, and if I stayed with the old system, I couldn’t scale. That’s why I went with NetSuite.” Tom Schoen, CEO, BTM Global

Expanding Regions, Channels

Acquisition provides opportunity
With a steady and successful track record implementing Oracle’s retail software, BTM Global saw an opportunity with Oracle’s acquisition of NetSuite. As a NetSuite partner, BTM Global could expand its customer base beyond retail, reach more business outside of North America and build its own expertise into the NetSuite solution.
Spreadsheets thwart growth
As an organisation that implemented NetSuite for others, BTM Global saw the advantages of running its own business on the platform—and decided to ditch the spreadsheets and move toward a more efficient platform for itself. BTM Global now leverages NetSuite for managing forecasting and the resource management of its services team, which enables more efficient and accurate process for tracking growth.
Adding financial and CRM software
Replacing Sage and Microsoft CRM with NetSuite for CRM and financials, BTM Global now has more consistency with gross margin and can better control costs with a unified view of its services business.
International presence
With a NetSuite practice in place targeting retail, wholesalers and manufacturing, and a Vietnam office which has developed the only financial localisation package for NetSuite in that country, BTM Global is poised for continued growth in new industries, new channels and new territories outside of North America.

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