Capitol Coffee Brews Business Success with NetSuite

Capitol Coffee Systems


Capitol Coffee Systems


Raleigh, N.C.



Applications Replaced

QuickBooks, Microsoft Business Contact Manager, Crane Streamware, OCS Access

“I've never encountered a software package that worked as well as NetSuite. I can't imagine why anyone would spend money on infrastructure—it's just silly.” Capitol Coffee Systems

Customer Success

  • The premier coffee service and breakroom solutions provider in the Carolinas leverages NetSuite flexibility and automation to innovate and grow the business.
  • Single, integrated cloud solution aligns with Capitol Coffee's business philosophy of "smarter, better, faster and cheaper."
  • Capitol Coffee has markedly improved business efficiency and visibility through using NetSuite for ecommerce, financials, inventory management and CRM.
  • Revenue is up roughly 10% each year since Capitol Coffee implemented NetSuite in 2011, replacing a half-dozen disparate applications.
  • On-demand access to real-time data and rich reporting capabilities enable Capitol Coffee to make informed, data-driven business decisions.
  • Share of revenue from B2B ecommerce has grown from 5% to more than 30% with NetSuite Site Builder, replacing less efficient email, phone and fax orders.
  • Time needed to update website product listings has been reduced from up to three days to minutes.
  • Capitol Coffee has increased its B2B customer base to more than 4,000, including SAS, Duke Energy, & Novo Nordisk.
  • Sales rep capacity has more than doubled with NetSuite CRM supplying a single, real-time view of customer account information and interactions.
  • NetSuite has helped Capitol Coffee expand its offerings to more than 3,000 SKUs, including non-coffee products such as paper products, hand sanitizers, water systems, cleaning supplies and more.
  • Anywhere, anytime access through a web browser improves collaboration across offices in Raleigh, Charlotte and Wilmington, N.C., and Charleston and Columbia, S.C.
  • Capitol Coffee has streamlined procurement of supplies from such vendors as Keurig, Starbucks, Peet's and Coca-Cola.


  • Capitol Coffee was limited in agility and growth potential by patchwork of disparate systems, including QuickBooks, Microsoft Business Contact Manager, Crane Streamware and OCS Access.
  • Static website did not meet growing customer demand for the convenience and efficiency of online ordering.
  • Capitol Coffee wanted to focus its resources on innovation and customer service, not on-premise software and systems and costly IT professionals.


  • Originally looking for an ecommerce solution, Capitol Coffee found that NetSuite offered an integrated platform covering all core processes of financials, CRM, inventory management, purchasing and online sales.
  • Implementation by NetSuite Solution Provider Partner ERP Guru helped Capitol Coffee speed time to value and make the most of NetSuite capabilities to transform the business.
  • Access to NetSuite over iPads and iPhones enables Capitol Coffee managers and sales reps to manage the business and make transactions from anywhere, including from customer sites.

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