1. Customer Testimonials
  2. Helix Leisure

Global Gaming Software Maker Hits the Jackpot with NetSuite OneWorld

Helix Leisure

Company

Helix Leisure

Location

Osborne Park, Western Australia

Industry

Software

Applications Replaced

Sage, QuickBooks, MYOB, Salesforce.com

Solutions

NetSuite
Inventory Management
CRM

“NetSuite is central to our business. We have instant information to find answers in real-time and uniformity across our subsidiaries. Before, we couldn’t get global visibility until after month's end.” Helix Leisure

Customer Success

  • NetSuite supplies a uniform, scalable platform for global operations for revenue management software provider in the amusement, gaming and leisure industry.
  • Helix Leisure has significantly grown its sales and workforce in its first 1½ years on NetSuite, with its software installed at entertainment venues at 1,000+ locations.
  • NetSuite OneWorld gives Helix Leisure global business management across Australian headquarters and subsidiaries in Dallas, Dubai, Singapore and the U.K.
  • Helix Leisure leverages OneWorld for efficient multi-currency transactions in Euros, Dirham, British Pound and Australian, Singapore & US Dollars, replacing Excel-based processes.
  • Built-in OneWorld international taxation capabilities support sales tax and VAT compliance in the U.K., Australia, Singapore and the U.S.
  • Real-time financials support accurate, timely reporting to Helix's parent company, the LAI Group.
  • Monthly financial close time reduced from 15 to five days while eliminating three full-time accounting positions.
  • Replacing Salesforce.com, NetSuite CRM gives Helix Leisure’s sales reps a single on-demand customer view linked to NetSuite-based product and price data.
  • NetSuite multi-location inventory management gives Helix Leisure real-time visibility into hardware component stock across five countries.
  • Improved control of support & license income, using NetSuite’s automated revenue recognition software.

Challenges

  • Helix Leisure struggled with delays and manual work while running MYOB in Australia and Singapore, Sage in the U.K. and QuickBooks in the U.S.
  • Entry-level desktop applications lacked the functional scope and global support that the fast-growing company needed.
  • Global financial visibility required waiting until month’s end to tally up numbers with manual work.
  • Sales order and customer invoicing could be delayed and varied across the Group.

Solution

  • Selected over Intacct, NetSuite's multinational cloud ERP solution was ideal for Helix Leisure’s distributed global operations.
  • NetSuite OneWorld went live after a rapid three-month implementation with no significant obstacles.
  • Improved customer communication, utilizing NetSuite's quotes, sales orders and invoicing to give customers a uniform system across all office.

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