Nonprofit Accelerates Financial Reporting by 50% With NetSuite, Maximising Impact of Donated Funds
Mother’s Choice is a Hong Kong nonprofit that supports children without families, as well as teenagers facing crisis pregnancy. Founded in 1987, its mission is to provide a loving home for every child in need by offering temporary care, foster care, adoption services, and counseling alongside services that support young women. Mother’s Choice has worked with thousands of children and families over more than three decades, relying on volunteers, donors, and community partners to amplify its impact.
COMPANY
Mother's Choice
LOCATION
Hong Kong
INDUSTRY
Nonprofit
EMPLOYEES
100 to 249
APPLICATIONS REPLACED
Legacy System
Microsoft Office
NETSUITE MODULES DEPLOYED
NetSuite ERP
NetSuite Fixed Assets
Management
NetSuite Learning Cloud
Support
IMPLEMENTATION PARTNER
Learn How Cloud ERP Can Streamline Your Business.
“NetSuite takes care of our finances so we can focus on giving the best care to children, young girls and families in need.” Hélène Rao, Chief Operating Officer, Mother’s Choice
Better Technology, Greater Social Impact
- Funding and programs increase
- A commitment to tangible impact coupled with transparent governance has earned Mother’s Choice the trust of grantors, donors, and the community. Last year, the organisation raised HK$72.4 million — an increase of 11% year over year — while launching three new programs including Safe Families, a volunteer-based support network for vulnerable young mothers.
- Slow reporting leads to bottlenecks
- Mother’s Choice previously used an older, on-premises accounting system supplemented with Excel. This made it difficult to collate its quarterly financial reports in an efficient way. Moreover, as it looked to expand its partnership with grantors and foundations, it became overly time-consuming to report on how money was being deployed and the impact it had on programs. For instance, it took two weeks to produce a single program report, which contained only basic expenditures and limited insights. As a result, backlogs and bottlenecks were common within the finance team.
- Time to dive into details
- After switching to NetSuite, Mother's Choice now produces financial reports for grantors and internal stakeholders 50% faster. Using a single system for all financial data has saved the team about 30 hours per month of manual work, including basic data entry. Mother's Choice uses its newfound time to tailor financial reports to each grantor's expectations with more detail, data, and insights. This improves grantor relationships and showcases impact more effectively.
- Data that drives change
- Mother's Choice next plans to equip frontline managers with customised NetSuite dashboards that display budget information, resource allocations, and KPIs in real time. This will help the team better track and report on the real-world impact of every dollar it spends while informing decisions such as which programs to give more financial or personnel backing.
