“We needed more than just a good accounting solution. We had to
responsibly manage growth, and NetSuite provided the business application infrastructure to do
exactly that.”
SolarWinds
Customer Success
Cut administrative costs by 30% with simplified billing, while continuing to grow.
Achieved 3-month ROI with NetSuite.
Instant visibility across customers, geographies, products, and employees.
NetSuite resource planning helps to handle double the customer support caseload, without
having to increase staff at the same rate.
Challenges
Global software maker had difficulty keeping up with accounting demands of 60,000 customers
in 170 countries.
Complex revenue-reporting requirements compounded by variations in currencies, taxes, and
accounting-compliance regulations.
Fragmented IT software hindered performance and reliability of financial reporting.
Solution
Replaced QuickBooks, spreadsheets, and custom programming with NetSuite OneWorld.
International roll out in just 6 months to 10 subsidiaries in North America, Ireland, Czech
Republic and Singapore.
Implementation included order-to-cash, procure-to-pay, customer support tracking, and
integration with Salesforce.com.
Managing complex revenue recognition rules directly in NetSuite, instead of relying on
spreadsheets to insure compliance.
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